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Gregg Chapman Psychologist

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Privacy Policy

This policy explains how we handle personal information collected through this website. We collect only general contact information that you choose to give us (no health or sensitive information). We also use analytics and advertising tools such as Google Tag Manager, Google Analytics, Google Ads conversion tracking, and Microsoft Clarity.
This policy is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. About us

This website is operated by  CHAPMAN-MARQUES PTY LIMITED (“we”, “us”, “our”), and applies only to our website:  greggchapmanpsychologist.com.au

2. What information we collect

We collect general personal information only, such as:

  • Name
  • Email address
  • Phone number
  • Any general information you type into our web forms

We do not request, collect, or store health information or other sensitive information through this website.

Automatically collected data (via analytics tools):

  • IP address
  • Device details
  • Browser type
  • Pages viewed
  • Time spent on the website
  • Clicks, scrolls, and interaction patterns
  • Traffic source (how you reached the site)

3. How we collect information

We collect information:

  • When you submit a form on our website
  • Through cookies, pixels, and similar technologies (Google Tag Manager, Google Analytics, Google Ads conversion tags, Microsoft Clarity)
  • From browser and device activity while you use the website

Where practicable, you may use the site anonymously or under a pseudonym (APP 2), except where it would be impractical for us to respond.

4. Why we collect and use information

We use your information for:

  • Responding to enquiries submitted via our online forms
  • Managing appointments or general contact
  • Operating, maintaining, and improving the website
  • Analytics, traffic measurement, and site performance
  • Advertising measurement (Google Ads)
  • Understanding user behaviour to enhance user experience (Microsoft Clarity)

We only use personal information for the purpose it was collected, unless another use would be permitted by the APPs (e.g., you would reasonably expect it).

5. Cookies, analytics, and tracking technologies

Google Tag Manager

Used to load and manage analytics and advertising tags.

Google Analytics

Collects statistics about visits, user behaviour, and site performance. Data may be stored in Google data centres overseas. You can opt out of Google Analytics via: https://tools.google.com/dlpage/gaoptout

Google Ads conversion tracking

Used to measure the effectiveness of advertising.

Microsoft Clarity

Records anonymised heatmaps, session replays, and interaction data (this does not include any form data).

Your choices

You can:

  • Adjust browser settings to refuse some or all cookies
  • Use browser extensions to limit tracking
  • Decline cookies using your browser’s privacy tools

6. Disclosure of personal information

We may disclose information to:

  • Website hosting and IT service providers
  • Analytics and advertising providers (Google, Microsoft)
  • Professional advisers where reasonably necessary
  • Any third parties where you have given consent
  • Authorities where required by law

We do not sell personal information.

7. Overseas disclosure

Third-party service providers such as Google and Microsoft may store or process data on servers located overseas.
We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or provide adequate privacy safeguards (APP 8).

8. Storage and security

We take reasonable steps to protect personal information, including:

  • Secure website hosting
  • Access restrictions
  • Encrypted data transmission (HTTPS)
  • Regular updates to software and plugins

Personal information is retained only for as long as needed to respond to your enquiry or comply with legal obligations, then securely deleted or de-identified.

9. Access and correction

You may request:

  • Access to the personal information we hold about you
  • Corrections if the information is inaccurate, incomplete, or outdated

To request access or correction, contact us using the details below. We will respond within a reasonable timeframe.

10. Notifiable Data Breaches (NDB)

If a data breach is likely to cause serious harm, we will:

  • Assess the situation promptly
  • Notify the affected individuals
  • Notify the Office of the Australian Information Commissioner (OAIC) as required

For general information about the NDB scheme, visit https://www.oaic.gov.au/.

11. Complaints

If you have concerns about how your information has been handled:

  1. Contact us first using the details below.
  2. We will investigate and respond within 30 days.
  3. If you are not satisfied, you may contact the OAIC (see oaic.gov.au for contact details).

12. Contact us

For privacy enquiries, access/correction requests, or complaints:

Website: https://greggchapmanpsychologist.com.au/
Email: reception1.cmprc@gmail.com
Phone: 1300 308 610
Address: 2 Wales Street, Belconnen ACT 2612

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